Out-bound Store Level smart call :
In-bound Call Center Programs:
Outbound Business to Business or Direct to Consumer Call Center Programs:
Store level visit Pre-calls:
Quality Assurance:
More on Smart Call (Store Level Phone Calls):
A unique, affordable, and effective approach to merchandising. Retail Integrity utilizes a specialized staff to make phone calls to stores. Our people are trained to collect information from dept. managers, audit store merchandising activity, phone sales, as well as encourage the dept. mgr to push important initiatives at store level.
Experienced! Our people make calls to stores every single day. Through years of experience, we have identified the most effective ways of communicating with store level management.
Speed! With over 60 trained call center representatives, we can deploy quickly, in some cases as little as one day. We can call 3,600 stores in as little as (2-3) business days.
Smart! Alert dept. managers to your merchandising initiatives. With thousands of skus arriving at store level every day, simply calling out a product or promotion through a phone call can greatly enhance your success. We can Drive Awareness at store level.
Cost Effective! Limited budget? A phone call to a Dept. Manager can accomplish many of the same tasks that most companies hire a merchandiser to perform at a fraction of the cost. Utilizing our call center will reduce the # of stores that need a live in-store representative through up front information gathering.
Results! We customize the call script to your needs and capture multiple choice as well as open ended commentary. Reports are provided at the end of the call cycle including a top line and store level detail that are completely sort able.