Since the invention of the telephone, answering services have been helping businesses meet the needs of their clients. While many predicted answering services would go the way of the horse and buggy with the popularity of cellular phones, text messaging and newer technologies, answering services have become more prevalent than ever. There are several underlying reasons call centers have continued to flourish in this environment. First and most obvious is the fact people like doing business with other people. If you were looking for a product or service, would you rather speak with a live person or leave a message in a voice mail? The vast majority of the people prefer speaking with a live person, in fact, 33% of people will not even leave a message when reaching a voice mail. It only follows businesses looking for a competitive edge would see this behavior as a means to increase their bottom line.
Most importantly, every service we offer allows you to choose exactly how you want calls answered, messages transmitted or sales completed. With the help of your personal account manager, you can build the most powerful, most affordable tool for the future of your business.
We have assisted businesses all over the world by providing them with cost effective alternatives to the conventional ways of running their offices.SOFT-TECH BPO (Pvt) Ltd continues to develop and implement unique programs and services which enhance the image and efficiency of businesses of all sizes. We are fueled by the passion of the entrepreneurial spirit, and will consistently continue to provide our clients with unmatched quality and service.
Sales and order fulfillment
SOFT-TECH BPO (Pvt) Ltd offers fully integrated web-based order taking services on a 24/7/365 basis. We have the capacity and capability to handle any call volume and any size of product catalog - from a single product to large catalog orders.
Learn how Soft-tech BPO Order Taking Services can bring success to your customer service approach and sales strategy.
Flexible, Reliable Order Entry & Taking Services Providing a Complete Set of Order Processing Services for Any Business
SOFT-TECH BPO (Pvt) Ltd is ready to answer your phone and take your sales orders at the times when you need us. We are available 24/7, 365 days a year. Plus with our centers' geographic and climate zone spread, we can plan a disaster backup service for you to always keep your orders flowing. End the frustration of missed opportunities. With our web-enabled, 24 hour order taking answering services, you get a constant telephone presence without the cost of hiring additional in-house staff.
We 24/7 offerings for customer service are ideal to support both complex and simple needs of your customers. Our representatives are available round the clock to ensure prompt, helpful service. Our expertise in technologies such as 'screen-pop', CTI and CRM ensure that your customers get prompt, accurate and personalized attention at all times. Our representatives are well trained to take advantage of cross-selling and up-selling to increase your revenues.
Online technical support
TECH SUPPORT
We specialize in Professional internet, hardware, software, billing and claims support. If you are an IT leader who is seeking a solution to your help desk services and technical support needs, our help desk services gives you the freedom to focus on your core competencies while giving your customers a seamless and satisfying help desk call center experience.
Professional Help Desk Services
Our people, processes and technology give you the information to identify trends and anticipate training needs, increase responsiveness to your internal (or external) customers, and ultimately help you secure the reputation of providing quality service to those you service every day. We are truly a help desk institute providing world class experience and expertise. Ask us about multiple language support specializing in Spanish and French support services. Find out how you can combine web chat services and email management to reduce cost.
24-HOUR HELP DESK
Customers, partners, and suppliers demand 24/7 support for the products and services they have invested in. Providing your customers with help and attention during urgent technical issues will increase customer satisfaction levels and customer loyalty. Learn how Soft-tech Customer Services 24-Hour Help Desk can bring success to your customer service approach and operational efficienc
