SOFT Skills Training
SOFT Skills Training an important part of Management Training as it has a significant impact on Personality Development. The
SOFT Skills Training conducted by SOFT-TECH BPO Training Solutions focuses on elements of Training and Development that require changes in behavior and thinking.SOFT Skills as opposed to hard skills (such as technical skills), greatly impact the personality development of employees. Organizations today recognize that the professional development of their employees plays an important part in maintaining relationships with their customers and developing a successful business. Organizations that endeavor to be on the path of continuous learning will often find that upgrading the '
SOFT skills' of their workforce a necessary part of business. It not only helps improve service but also shows the interest that an organization has in the professional development of their employees, which in turn leads to higher employee retention. Many organizations we have worked with point out that SOFT skills are high in the list of requirements for global business; hence an important part of management training. They have found that SOFT skills such as Cultural Sensitivity, Business Etiquette and good Communication Skills (telephone etiquette, email etiquette, information gathering and listening skills) make a greater impact on clients from across the world rather than a high degree of technical skills.SOFT-TECH BPO Training Solutions primarily focuses on Training and Development. Our SOFT skill training programs encompass a wide range of skills that most organizations find an integral and necessary part of everyday business. From basic communication skills to strategy and change management SOFT-TECH BPO Training Solutions offers a wide range of SOFT skills training to address every business need. It an integral part of corporate leadership training in today's world. Our SOFT Skills Training Materials are usually designed and developed based on analysof training needs and are delivered at locations across the globe as per the requirements of the client organization. We primarily deliver the training in 3 formats:
Business Consulting
The Business Consulting services conducted by SOFT-TECH BPO focuses on 3 key areas:
Be it developing strategy, managing people or re-engineering processes, SOFT-TECH BPO Training Solutions has the expertise to provide advisory services to help organizations improve efficiency and effectiveness. Our consulting company assesses business needs, reviews existing business functions and current and future plans and then, finally, suggests changes that will enable the organization to succeed in this ever changing competitive environment. Why would you choose SOFT-TECH BPO as your consulting company? Our consultants have significant exposure to and relationships with numerous organizations; hence they are aware of industry "best practices". Our client list is a testament to the caliber of the companies that we have worked with. This together with MBA from world renowned educational institutions and work exposure in numerous cultures, make our consultants a force to reckon with. What are the benefits of business consulting?
BPOs gave Pakistan a significant place in global business. Our years of involvement with call centers have given us the ability to establish ourselves as a consulting company in the BPO services sector. We have teamed up with management consulting firms that have had significant achievements in this space; hence we are a force to reckon with. SOFT-TECH BPO Training Solutions provides consulting in the following spaces:
Recommending the right technology – in partnership with SPH Solutions LLC.
Creating the most efficient processes – in partnership with TLG Group BPO.
Recommend ways to understand the effectiveness of these processes – in partnership with TLG Group BPO.
Provide soft skills and process training to the employees
Below is a list of clients that we have served in the BPO industry:
Managerial Training
Our Managerial Training Program aims to equip managers on the following aspects that are essential to their role:
Middle management is a critical element of any organization’s structure as they serve as the link between Executives and Frontline Managers. More often than not, organizations have found that a highly skilled, well trained set of managers can help steadily drive the organization towards it objectives, financial and otherwise. Today’s managers have to play more than just supervisory roles. Apart from playing the role of the leader and guide they also don the roles of facilitators, coaches, communicators and team members. Hence manager training is a critical component in today’s organizational environment. Through our experience in working with a large range of clientele, we have found that organizations investing in Management Training usually reap high returns, as it means an organization will have better leaders. Better leaders can always lead and guide better teams. This will also have an indirect impact on organizational and team communication, employee morale and productivity.SOFT-TECH BPO Training Solutions offers Supervisor Training aims to equip managers, with varying skills and experience, to fulfill the needs of the organization. We customize our programs to cater to the needs of each of our clients. We pride ourselves in customizing our programs to cater to the needs of each of our clients. The Manager training programs offered by SOFT-TECH BPO Training Solutions are usually designed and developed based on analysis of training needs and is delivered at locations across the globe as per the requirements of the client organization.
Leadership Development
Business leadership is critical as organizations depend upon capable leadership to guide them through unprecedented changes. Hence, organizations are paying more emphasis to leadership development and reaching out for Executive Coaching and Soft Skills Training for the top leadership. However, there is ample evidence in the news and in recent leadership articles that even some of the best and most venerable organizations are failing to adapt to change, implement their strategic plans successfully or prepare for a more uncertain future. We believe the turmoil we are currently observing has something to do with ineffective leadership competencies, and that if we don’t change our current approach to leadership development, we will see even more of the same. As well-known companies disappear or are taken over (think of Lucent, Chrysler, Lehman Brothers, Northern Rock, Merrill Lynch) and new forces like the economies of China and Pakistan rise, surveys of business leadership show that they believe the one factor that will determine their fate is the quality of their leadership talent. Yet many top executives bemoan the lack of leadership bench strength in their companies and wonder what will happen once the baby-boomer generation of leaders finally steps aside. Can we count on the next generation of leaders to step up once they are in position? Or are we seeing evidence of a talent gap that cannot be closed and will result in even greater numbers of high-profile failures? Knowing the best way to develop your people and grow organizational leadership begins with clarifying your business strategy and asking, what should leadership look like to get us there? Then, you create a leadership development strategy with specific recommendations for developing current and future leaders, as well as the collective capabilities of the organization's leadership. Leadership Competencies: Independent studies undertaken by the leading consulting and business houses in the year 2010 has revealed the following top leadership qualities and skills that they
look for in their leadership team going forward:
Skill Gap:
A parallel study of leadership development has also revealed 5 major flaws that cause once successful managers to derail while moving towards senior leadership positions:
SOFT-TECH BPO Training Solutions recommends a Leadership Development Program that not only supports the desirable Leadership Competencies but also addresses the Skill Gap.
Delivering Value:
Recommended Workshops under "Delivering Value":
Business Leadership
Recommended Workshops under "Business Leadership"
People Leadership
Recommended Workshops under "People Leadership"